Webhook Eventos

Imagine você ser notificado todas vez que um evento específico acontece. 🔔

Com a nossa plataforma isso é possível!

Nossos Webhooks de Eventos notificam você sempre que:

✅ enviar uma mensagem interna

✅ alterar uma tag no ticket

✅ alterar o status do usuário

✅ alterar o status do CRM

Payload Enviado

Um payload diferente é enviado conforme cada tipo de ação. Veja abaixo:

1. Envio de Mensagem Interna

{
  "body": {
    "acao": "send-internal-message",
    "messageData": {
      "wid": "INT17480218555331gwLoQEL2QL0",
      "ticketId": 64,
      "body": "Teste de mensagem interna",
      "mediaType": "internal",
      "fromMe": true,
      "read": true,
      "ack": 4,
      "isForwarded": false,
      "messageTimestamp": 1748021855533,
      "importando": false
    }
  },
  "webhookUrl": "https://go.dominio.com.br/webhook",
  "executionMode": "production"
}

2. Alteração de Tags

{
  "body": {
    "acao": "tag-sync",
    "tagList": [
      {
        "tagId": 27,
        "ticketId": 64
      },
      {
        "tagId": 5,
        "ticketId": 64
      }
    ],
    "tags": [
      {
        "id": 27,
        "name": "Atenção",
        "color": "#CD0003",
        "TicketTag": {
          "ticketId": 64,
          "tagId": 27,
          "disparei": 0,
          "createdAt": "2025-01-22T19:14:53.901Z",
          "updatedAt": "2025-01-22T19:14:53.901Z"
        }
      },
      {
        "id": 5,
        "name": "Follow Up",
        "color": "#A4CCCC",
        "kanban": 1,
        "prioridade": 2,
        "automation": 0,
        "flowsId": null,
        "conversao": null,
        "tagType": "Atendimento",
        "companyId": 1,
        "createdAt": "2024-08-20T20:55:38.045Z",
        "updatedAt": "2024-09-20T09:24:34.988Z"
      }
    ],
    "ticket": {
      "id": 64,
      "status": "open",
      "unreadMessages": 0,
      "lastMessage": "Olá",
      "protocolo": "29092",
      "typebot_sessionId": null,
      "typebot_status": null,
      "customA": null,
      "lastFlowId": null,
      "repeatCount": 0,
      "fromAds": 24,
      "customB": null,
      "nextFlowId": null,
      "isGroup": false,
      "userId": 1,
      "contactId": 128,
      "whatsappId": 1,
      "queueId": 16,
      "chatbot": false,
      "isMenu": false,
      "variables": null,
      "channel": "whatsapp",
      "queueOptionId": null,
      "companyId": 1,
      "uuid": "705fb38e-f524-4áá98c-a7af-e14c021cafeb",
      "promptId": null,
      "createdAt": "2024-08-21T20:53:04.945Z",
      "updatedAt": "2025-05-23T17:37:35.558Z",
      "contact": {
        "id": 128,
        "name": "José Cliente",
        "number": "5511999999999",
        "email": "",
        "profilePicUrl": "https://pps.whatsapp.net/v/t61.24694-24/312265127_1983643049442739_n.jpg?stp=dst-jpg_s96x96_tt6&ccb=11-4&oh=01_Q5Aa1gGJ4YYfqWviyq19L2I2wSohVwm6QCNQ&oe=683DA3F8&_nc_sid=5e03e0&_nc_cat=108",
        "acceptAudioMessage": true,
        "active": true,
        "disableBot": false,
        "extraInfo": []
      },
      "user": {
        "id": 1,
        "name": "João Atendimento"
      },
      "whatsapp": {
        "name": "Atendimento",
        "webhook": "https://go.dominio.com.br/webhook",
        "id": 1,
        "token": "7ydsa6dahdaksdas9",
        "status": "CONNECTED"
      },
      "tags": [
        {
          "id": 27,
          "name": "Atenção",
          "color": "#CD0003",
          "TicketTag": {
            "ticketId": 64,
            "tagId": 27,
            "disparei": 0,
            "createdAt": "2025-05-23T17:43:32.964Z",
            "updatedAt": "2025-05-23T17:43:32.964Z"
          }
        },
        {
          "id": 5,
          "name": "Follow Up",
          "color": "#A4CCCC",
          "TicketTag": {
            "ticketId": 64,
            "tagId": 5,
            "disparei": 0,
            "createdAt": "2025-05-23T17:43:32.964Z",
            "updatedAt": "2025-05-23T17:43:32.964Z"
          }
        }
      ],
      "queue": {
        "id": 16,
        "name": "Dep. Orçamentos",
        "color": "#999999"
      },
      "company": {
        "id": 1,
        "name": "AGrafica"
      }
    },
    "addedTags": [
      {
        "id": 5,
        "name": "Follow Up",
        "color": "#A4CCCC",
        "kanban": 1,
        "prioridade": 2,
        "automation": 0,
        "flowsId": null,
        "conversao": null,
        "tagType": "Atendimento",
        "companyId": 1,
        "createdAt": "2024-08-20T20:55:38.045Z",
        "updatedAt": "2024-09-20T09:24:34.988Z"
      }
    ],
    "removedTags": [],
    "backendURL": "https://backend_url.com.br"
  },
  "webhookUrl": "https://go.dominio.com.br/webhook",
  "executionMode": "production"
}

3. Alteração do Status do Usuário

{
  "body": {
    "acao": "user-status-offline",
    "user": {
      "id": 1,
      "name": "João Atendimento",
      "email": "[email protected]",
      "passwordHash": "$2a$08Pa.8WwrUZUnWfbJjwh/KkmzErZ3msNzsAS",
      "tokenVersion": 0,
      "profile": "admin",
      "whatsappId": 1,
      "super": false,
      "online": false,
      "farewellMessage": "",
      "rdId": null,
      "color": "343784",
      "cvId": null,
      "cvImob": null,
      "perfexId": null,
      "ausencia": null,
      "carteiraQueueId": null,
      "number": "5511987654321",
      "startWork": "00:00",
      "endWork": "23:59",
      "limited": true,
      "restricted": false,
      "away": false,
      "sigame": false,
      "randomupdatedAt": null,
      "callstatus": "0",
      "companyId": 1,
      "createdAt": "2024-08-20T12:22:40.024Z",
      "updatedAt": "2025-05-23T17:50:00.140Z"
    }
  },
  "webhookUrl": "https://go.dominio.com.br/webhook",
  "executionMode": "production"
}

4. Alteração do CRM

{
  "body": {
    "acao": "create",
    "oportunidade": {
      "id": 134,
      "name": "Oportunidade 23116",
      "companyId": 1,
      "contactId": 23240,
      "ticketId": 23116,
      "message": "Lead está bem aquecido, lembrar amanhã",
      "etapadofunil": "Proposta",
      "produto": "Camisa de Futebol",
      "valor": "350",
      "free1": "Time São Paulo",
      "free2": "Oficial",
      "free3": "Número 9",
      "free4": "Camisa Principal",
      "userId": 1,
      "updatedAt": "2025-05-23T21:42:16.165Z",
      "createdAt": "2025-05-23T21:42:16.165Z",
      "funil": null,
      "fonte": null,
      "campanha": null,
      "datadeida": null,
      "datadevolta": null,
      "origem": null,
      "destino": null
    },
    "backendURL": "https://backend_url.com.br"
  },
  "webhookUrl": "https://go.dominio.com.br/webhook",
  "executionMode": "production"
}